At Perfect Appliance Repair, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, contact us, request a quote, book an appliance repair service, or otherwise interact with our business.
Perfect Appliance Repair provides residential and commercial appliance repair, installation and maintenance services across Sydney and surrounding areas.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
This Privacy Policy applies to Perfect Appliance Repair, also referred to on our website as Perfect Air.
Our services include appliance repair, installation and maintenance for residential and commercial customers, including refrigerators, washing machines, dryers, dishwashers, ovens, cooktops, air conditioners, rangehoods and other appliances.
Contact Details:
Phone: 0414 146 227
Email: monjurul@perfect-air.com.au
Website: perfectappliancerepair.com.au
We proudly provide services across Sydney and surrounding suburbs.
2. Personal Information We Collect
Depending on how you interact with us, we may collect personal information such as:
- Your name
- Phone number
- Email address
- Residential or service address
- Suburb and postcode
- Appliance details
- Information about the appliance problem or repair required
- Appointment and booking details
- Information you provide when requesting a quote
- Messages, enquiries or other communications you send to us
- Information relating to your service history
- Payment or transaction-related information where required to process a service
- Website usage and technical information
- Information provided through online forms, booking systems or other website features
We generally only collect information that is reasonably necessary for providing our services, communicating with customers and operating our business.
3. How We Collect Personal Information
We may collect personal information directly from you when you:
- Contact us by phone
- Send us an email
- Submit an enquiry through our website
- Request an obligation-free quote
- Book an appliance repair or installation service
- Provide information to our technicians
- Communicate with us before, during or after a service
- Submit information through an online form
- Provide feedback or a review
- Interact with our website
We may also automatically collect certain technical information when you visit our website, including information such as your IP address, browser type, device information, pages visited, approximate location and website interaction data.
Where appropriate, we may also receive information from service providers or technology platforms that assist us with website hosting, booking, communications, analytics, payment processing or other business functions.
4. How We Use Your Personal Information
We may collect, hold, use and disclose your personal information for purposes including:
- Responding to enquiries and requests
- Providing appliance repair, installation and maintenance services
- Arranging appointments and service visits
- Providing quotes and estimates
- Communicating with you about your booking or service
- Diagnosing appliance issues
- Providing customer support
- Processing payments and service transactions
- Maintaining customer and service records
- Managing warranties or service guarantees
- Improving our services and customer experience
- Operating and maintaining our website
- Managing website security and preventing fraudulent or unauthorised activity
- Sending service-related communications
- Responding to feedback, complaints or reviews
- Complying with legal and regulatory obligations
- Protecting our business, customers, technicians and property
- Conducting internal administration and business operations
We will not use your personal information for purposes that are unrelated to the reason it was collected unless permitted or required by law or otherwise authorised by you.
5. Quotes, Bookings and Service Information
When you request a quote or book a service, we may need to collect information such as your name, phone number, email address, service address, appliance type and details of the problem.
This information allows us to:
- Understand your service requirements
- Contact you regarding your enquiry
- Schedule a suitable appointment
- Provide an accurate assessment or quote
- Send a technician to the relevant location
- Maintain appropriate service records
- Follow up regarding your service where necessary
Providing certain information may be necessary for us to provide the requested service. If you choose not to provide information that is reasonably required, we may not be able to provide the requested service or respond fully to your enquiry.
6. Website Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, security and user experience.
Cookies may be used to:
- Remember website preferences
- Improve website performance
- Understand how visitors use our website
- Measure website traffic
- Improve our services and online experience
- Support website security
- Assist with advertising or marketing activities where applicable
Some cookies may be placed by third-party service providers that provide analytics, advertising, mapping, booking or other website functionality.
You can usually control or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of parts of our website.
7. Website Analytics and Third-Party Services
We may use third-party technology and service providers to help operate and improve our website and business.
These services may include website hosting, analytics, online booking, communication tools, mapping services, payment services, security services and marketing platforms.
For example, our website may display or use mapping functionality to help customers identify our service areas or locations.
Third-party providers may collect or process information in accordance with their own privacy policies and terms. We encourage you to review the privacy policies of any third-party service you interact with through our website.
8. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide our services.
Depending on the circumstances, information may be disclosed to:
- Our technicians and service personnel
- Contractors or subcontractors assisting with services
- Appliance parts suppliers where required to complete a repair
- Website hosting and technology providers
- Online booking or scheduling providers
- Payment service providers
- Communication and email service providers
- Website analytics and security providers
- Professional advisers, insurers or legal representatives
- Government authorities or regulatory bodies where required by law
- Other service providers where reasonably necessary to provide the requested service
We do not sell your personal information to third parties.
9. Overseas Disclosure
Some third-party technology, hosting, analytics, communication, payment or other service providers we use may store or process information outside Australia.
As a result, your personal information may potentially be disclosed to or accessed by overseas recipients depending on the services and providers we use.
Where practicable, we take reasonable steps to use reputable service providers and to ensure that personal information is handled appropriately and securely.
Because third-party providers and technology arrangements may change from time to time, the countries in which information may be processed can also vary.
10. Direct Marketing
Where permitted by law, we may use your contact information to send you information about our services, special offers, seasonal promotions or other business updates that may be relevant to you.
You can request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option provided in the relevant communication.
We will continue to send important service-related communications where reasonably necessary, such as booking confirmations, appointment information, service updates or other communications directly related to a service you have requested.
11. How We Store and Protect Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on the nature of the information, security measures may include:
- Secure website and hosting environments
- Access controls
- Password protection
- Restricted access to customer information
- Security monitoring
- Appropriate technical safeguards
- Secure handling of customer communications and records
However, no method of transmission or electronic storage can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.
12. How Long We Keep Personal Information
We retain personal information for only as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and service records, resolving disputes, managing warranties and complying with legal, accounting, insurance or regulatory requirements.
When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate and permitted by law.
13. Access to Your Personal Information
You may request access to personal information that we hold about you.
If you would like to access your information, please contact us using the details provided below.
We will generally respond to a valid access request within a reasonable period and in accordance with applicable privacy laws.
In certain circumstances, we may be unable to provide access to particular information where an applicable legal exception applies. If this occurs, we will explain the reason where we are permitted to do so.
14. Correction of Personal Information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe that the personal information we hold about you is incorrect, incomplete or outdated, you may request that we correct it.
Please contact us and provide details of the information you believe needs to be corrected.
We will consider and respond to your request within a reasonable period.
15. Privacy Complaints
If you believe that we have handled your personal information in a way that does not comply with applicable privacy laws or the Australian Privacy Principles, you may make a privacy complaint to us.
To make a complaint, please contact:
Perfect Appliance Repair
Email: monjurul@perfect-air.com.au
Phone: 0414 146 227
Please provide as much relevant information as possible so that we can properly investigate your concern.
We will review your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, or if your complaint remains unresolved, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
You can find further information about privacy complaints through the OAIC website.
16. Children’s Privacy
Our website and services are primarily intended for adults and businesses.
We do not knowingly collect personal information from children unless it is reasonably necessary and permitted by law.
If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review the situation and take appropriate action.
17. Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, content or security of third-party websites.
When you leave our website and access another website, we recommend reviewing that website’s privacy policy before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, legal requirements or privacy practices.
When we make changes, we may update the “Last Updated” date at the beginning of this Privacy Policy.
We encourage you to review this page periodically to remain informed about how we handle personal information.
19. Contact Us
If you have any questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact us.
Perfect Appliance Repair
Phone: 0414 146 227
Email: monjurul@perfect-air.com.au
Website: perfectappliancerepair.com.au
We are committed to handling your personal information responsibly and providing reliable and transparent service to our customers.